r/r/smallbusiness
I searched for my own business on ChatGPT. It recommended my competitor instead.
What's actually going onAI builds its answer from what other sites say. Your competitor is on those pages. You aren't yet.
We find out what's stopping ChatGPT, Gemini, Perplexity and the other AI tools from recommending you and then we build the fixes.
Built by a founder. A real person records every audit.
These were posted on Reddit and Shopify's forums by business owners trying to figure this out. If one of them sounds like you, you're in the right place.
I searched for my own business on ChatGPT. It recommended my competitor instead.
What's actually going onAI builds its answer from what other sites say. Your competitor is on those pages. You aren't yet.
Customer said they found us through ChatGPT but Shopify shows direct traffic
What's actually going onA lot of AI traffic lands in "direct." We show you what can be measured and what can't, honestly.
Should I trust an agency that claims to put our answer to ChatGPT?
What's actually going onNo. Nobody can put an answer into ChatGPT. Ask how many times they check each question and whether you can see the raw answers.
We closed $2M in new business last quarter and ChatGPT has never recommended us once
What's actually going onBeing good at what you do isn't something AI can see. It reads what's been written about you and where it was written.
How do I make sure my products are even part of that conversation?
What's actually going onFirst, can AI read your product data at all? Then, are you on the pages it quotes when shoppers compare?
Are AEO agency services worth the cost or are most a scam?
What's actually going onFair worry. That's why our prices are on the page and every level says exactly who does the work.
She goes from a problem to a purchase without clicking a single link and you never see any of it happen.
You can't win a sale you were never part of.
Being mentioned once isn't enough. You have to still be in the conversation when she asks it to pick.
AI looks at everything: your site, your reviews, Reddit, social and press. Most businesses run those as separate projects with separate people. We start with the questions your buyers ask and turn them into one plan every channel follows.
Whoever runs each channel. We do some of the work ourselves. For the rest we give your team or your other agencies clear direction, so everyone is working from the same plan.
Most agencies start with content. We don't, because content aimed at a company AI can't place yet goes nowhere. Tap a step to see what's in it.
Not who you think you sell to. The people typing the questions, in the places they really talk.
Everything we found becomes a 90-day order of work. What comes first, what comes next and what to leave alone this quarter.
If AI can't tell what kind of company you are, nothing else sticks. We make sure your site says it clearly, in a way AI can read.
In their words, not your industry's. Comparison and FAQ pages come first, because that's what AI reaches for when people compare.
Getting named is half of it. When someone clicks through from an AI answer, the page has to close the deal.
AI builds its answers from other people's sites. This is the work of getting you onto the right ones, never with links that could hurt you.
Running through all of it
Your buyers' real questions, checked every month on ChatGPT, Claude, Gemini, Perplexity, Copilot and Grok. Reported separately for each buyer journey, so you can see what's moving.
A monthly strategy call that ends in a decision, a shared Slack channel and weekly business hours.
Authority work in month one is wasted.
AI can't recommend a brand it can't place. So we fix how it sees you first, then give it something worth quoting, then get you onto the pages it trusts.
Milana asks the questions your buyers are asking, then walks you through what came back. Here's what one looks like.
8:31
If the honest answer is that you don't need us yet, that goes in the video too.
Request your free audit
A few details so the video is about your business, not a generic one.
No call needed and no obligation. The video goes straight to your email.
Business owners told us the hardest part is not knowing what they're actually paying for until they've already paid. So we answer these up front.
What will you tell us?
Which questions your buyers ask, who AI recommends instead of you, where those answers come from, what it gets wrong about you and what to fix first.
What will you change yourselves?
That depends on your level. At Direct we write it and your team makes the changes. At Shared we make the technical fixes and publish the content. At Delivered we also go get you onto other people's pages.
What does our team need to do?
Approve our work within five working days, give us access to your site and answer the questions only you can answer. At Direct, your team also makes the changes on the site.
What will we see by day 30, 60 and 90?
By 30, you'll know exactly where you stand and anything stopping AI from reading your site is fixed or in your team's hands. By 60, your new pages are live and we're checking whether AI has started using them. By 90, we measure everything against where you started, so you can see which answers now include you and which don't yet.
What will we actually see?
The real answers, word for word and whether you're in them. The sites they came from. The facts AI gets wrong, fixed. AI traffic in your analytics and customers who tell you AI sent them.
What can't you guarantee?
A spot in any AI answer. The same answer for everyone who asks. An exact number for the revenue AI brought you. Anyone who promises those is guessing.
See exactly what's included at each level on the pricing page.
One method, three levels. The difference is how much comes off your plate. The price is the price, with no add-ons you find out about later.
The Plan
$1,500 one timeWe find out where you stand and hand you a 90-day plan. If you keep going, it comes off your first month.
Direct
$2,500a monthHow much of the work we do
We measure, plan and write. Your team makes the changes on your site.
Shared
$5,000a monthHow much of the work we do
We make the fixes and publish the content. You approve everything.
Delivered
$9,000a monthHow much of the work we do
All of Shared, plus we go get you onto the pages AI trusts.
The Plan maps every buyer journey you have. Your level decides how many we work at once. Every level also has a clear ceiling written into the agreement, so nothing quietly grows without a conversation.
“Seeing where we were being overlooked, and having a clear strategy to address those gaps, has been especially valuable for us as a small business.”
“When reviewing reports I could tell it wasn't just numbers on paper. There was an explanation, logic and questions where needed.”
You shouldn't need a ten‑year head start to get recommended.
It's a different job. Ranking puts a page in a list. Getting recommended means the AI tool has to work out who you are and then find something worth quoting, usually on a page that isn't yours. Strong SEO is the raw material and it doesn't carry over on its own.
Tracking shows you where you stand. Changing the answer takes work: fixing your site, writing the right content and getting onto the pages AI trusts. If your team has time for that, good instructions can be enough and our Direct level is built for exactly that. If they don't, that's what we do.
Fair question and we hear it a lot. Ask any agency two things: how many times do you ask each question and can I see the raw answers? One answer tells you almost nothing, which is how reporting can look good while nothing actually changes.
Good. Most of what they've built is the raw material. We work above it rather than instead of it and where the two overlap we'll tell you which parts.
It's drafted with AI, then edited and approved by people. Nothing is published without your sign-off.
Ready to talk instead? Book a 20-minute call